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Terms of Use

The terms that apply when you use ByeVoicemail, including the free preview.

These terms apply when you use ByeVoicemail, including the free preview. By using the service or signing up, you agree to them. If you don’t agree, please don’t use ByeVoicemail.

1. Who we are

ByeVoicemail is provided by Gregory Digital (ABN 22 693 549 847), New South Wales, Australia (“we”, “us”). “You” means the business or person using the service.

2. What ByeVoicemail does

ByeVoicemail provides an AI receptionist that answers calls forwarded to a phone number we provide, and a chat assistant you can add to your website. It answers using information from your website and anything you add, takes messages and sends them to you by email.

You can try a preview for free. Paid plans are described on our pricing section.

3. What it doesn’t do

  • It is an AI. It can misunderstand callers or get things wrong, and it only knows what’s on your website and in your settings. Check important messages with the caller.
  • It doesn’t book, quote, confirm or promise anything on your behalf. It passes requests to you, and you confirm them.
  • It is not an emergency service. Callers with an emergency should be told to hang up and call their local emergency number, and the receptionist is set up to tell them that.
  • We can’t guarantee every call will be answered. Phone networks, internet services and our providers occasionally have outages.

4. Your responsibilities

  • Give us accurate details and keep your contact email up to date so messages reach you.
  • Keep the information it uses accurate. If your prices, hours or services change, update your settings.
  • Use it lawfully. Don’t use ByeVoicemail for unlawful, misleading or harmful purposes, or to collect information you’re not allowed to collect.
  • Tell callers what they’re talking to. The standard greeting says the caller is talking to an AI receptionist and that the call is recorded. If you change the greeting, keep both of those in it. You’re responsible for meeting any call-recording, privacy and consumer laws that apply to your business.
  • Keep your sign-in links private. You’re responsible for activity on your account.

5. Phone numbers

  • On the Phone plan, we provide a local number for as long as your subscription is active. The number is provided by our telecommunications supplier, and you don’t own it.
  • Some countries require identity or address documents before a number can be used. We’ll only offer numbers that can be used straight away unless we tell you otherwise.
  • If your subscription ends, the number stops answering. We may release it after 30 days, and it may not be possible to get it back.
  • Your own business number stays with you and your phone company. You control forwarding and can turn it off at any time.

6. Fees and billing

  • Plans are billed monthly in advance by Stripe, in the currency shown at checkout. Prices include any tax we’re required to charge unless stated otherwise.
  • The Phone plan includes a number of call minutes each month. If you use more, extra minutes are charged at the rate shown on our website and added to your next invoice. We’ll email you when you reach your included minutes.
  • Unused minutes don’t carry over.
  • We may change prices with at least 30 days’ notice by email. If you don’t want to continue at the new price, you can cancel before it takes effect.
  • If a payment fails, we’ll let you know. If it isn’t fixed, we may pause the service.

7. Cancelling

You can cancel at any time from the billing link on your account page. The service keeps working until the end of the period you’ve paid for. We don’t give refunds for part months, except where the law requires it.

8. Your consumer rights

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in these terms limits those rights or any other rights you have that can’t be excluded by law.

9. Limits on our liability

To the extent the law allows:

  • we provide ByeVoicemail “as is” and don’t promise it will be uninterrupted or error-free;
  • we aren’t liable for indirect or consequential loss, including lost profits, lost jobs or lost opportunities;
  • our total liability to you is limited to the fees you paid us in the three months before the claim arose, or, where the Australian Consumer Law allows, to supplying the service again or paying the cost of having it supplied again.

10. Suspension and ending the service

We may suspend or close an account that breaches these terms, is used unlawfully, or puts our service or others at risk. Where it’s reasonable, we’ll warn you first. If we stop offering ByeVoicemail altogether, we’ll give you at least 30 days’ notice and refund any fees you’ve paid in advance.

11. Your content and ours

You keep ownership of your content: your website information, settings and the messages the service collects for you. You allow us to use it to provide the service. We own the ByeVoicemail software, brand and website.

12. Privacy

Our privacy policy explains how we handle personal information, including information about your callers and website visitors.

13. Changes to these terms

We may update these terms. If a change affects you significantly, we’ll email you at least 14 days before it takes effect. Continuing to use ByeVoicemail after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and you agree to the jurisdiction of its courts.

15. Contact

Questions about these terms? Email hello@byevoicemail.com.

Last updated 11 November 2026.