Privacy Policy

This policy explains what personal information ByeVoicemail collects, why, who we share it with and how to reach us about it. We’ve written it in plain English. If anything is unclear, email us at hello@byevoicemail.com.

Who we are

ByeVoicemail is a service operated by Gregory Digital (ABN 22 693 549 847), based in New South Wales, Australia. In this policy, “we”, “us” and “our” mean Gregory Digital. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you visit our website

• Basic visit statistics (pages viewed, the site that referred you) using privacy-friendly analytics that run on our own server. We don’t use advertising trackers.
• Standard server logs, such as IP address, browser type and the time of the request, used to keep the site secure and working.

When you try ByeVoicemail

• The website address you give us, and the public pages we read from it to build your preview.
• Any corrections or extra facts you type in, and your email address if you ask us to send you the preview.
• Test calls and chats you have with your preview, including transcripts.

When you become a customer

• Your name, business name, email address and the email addresses you want messages sent to.
• Billing details. Payments are handled by Stripe. We never see or store your full card number.
• Your settings, such as your greeting, the number to put urgent calls through to, and the phone number we provide you.

Information about your callers and website visitors

When ByeVoicemail answers a call or a website chat for your business, it collects what the caller or visitor tells it, such as their name, phone number, email address and what they need. It also keeps a recording and transcript of each call, the caller’s number (caller ID) and the chat history. We hold this information on your behalf so we can send it to you, and we use it only to provide the service to you.

Every call starts with a greeting that tells the caller they are speaking to an AI receptionist and that the call is recorded. If you’re a caller and want to ask about information we hold about you, contact the business you called, or email us and we’ll pass your request on.

How we use it

• To build and run your receptionist and website chat, and send you the messages it takes.
• To bill you, count call minutes and tell you about your account.
• To answer your questions and fix problems.
• To keep the service secure and prevent misuse.
• To improve the service, for example by reviewing calls that went wrong. We don’t sell personal information, and we don’t use your callers’ information to market to them.

Who we share it with

We use a small number of service providers to run ByeVoicemail. Each one only gets what it needs to do its job:

• Anthropic (United States): AI that reads your website and powers the website chat.
• ElevenLabs (United States and European Union): the voice that answers calls, call recordings and transcripts.
• didlogic (United Kingdom and European Union): the phone numbers we provide and the routing of calls to your receptionist.
• Stripe (United States and other locations): payments and billing.
• Our web hosting provider: the server that stores your account, messages and settings.
• Our email provider: to deliver messages and account emails to you.

Because these providers are outside Australia, your information may be stored or processed overseas. We choose providers with strong security and privacy commitments. We may also share information if the law requires it.

How long we keep it

• Previews that don’t become accounts, and their test calls and chats, are deleted after they expire.
• Customer accounts, messages, recordings and transcripts are kept while your account is active, and deleted within 90 days after it closes unless the law requires us to keep something longer (for example, tax records).
• You can ask us to delete a specific message or recording at any time.

Cookies

We use a cookie to keep you signed in to your account page. Our analytics may set a cookie to count unique visits. You can block cookies in your browser, but you’ll need to sign in each time.

Keeping it safe

We use encrypted connections, limit who can access information and only keep what the service needs. No system is perfectly secure. If a data breach is likely to cause serious harm, we’ll tell you and, where required, the Office of the Australian Information Commissioner.

Your choices and rights

You can ask to see or correct the personal information we hold about you, or ask us to delete it. Email hello@byevoicemail.com and we’ll respond within 30 days. If you’re not happy with how we handle a privacy concern, you can complain to the Office of the Australian Information Commissioner.

Changes

If we change this policy in a way that matters, we’ll update the date below and tell customers by email.

Last updated 11 November 2026.