Resources
Practical guides, scripts and tools for small businesses that live on the phone. Free to use, no sign-up.
Phones and callsHow to forward missed calls on any phoneThe exact codes to forward only the calls you miss, for mobiles and landlines in Australia, the US, Canada and the UK, plus how to check and fix…3 min readToolsMissed call cost calculatorPut a rough dollar figure on the work you might be losing to voicemail, using your own call numbers.1 min readScripts and templatesThe 5 questions to ask every new callerWhat whoever answers your phone should find out on every call, plus extra questions for plumbers, electricians, cleaners, clinics, salons and more.3 min readScripts and templatesMissed call text-back templates you can copyShort texts to send when you miss a call, for business hours, after hours, quotes, bookings and existing customers.3 min readScripts and templatesVoicemail greeting scripts that get useful messagesShort, ready-to-record voicemail greetings for everyday, after hours, holidays and different types of business.3 min readPhones and callsAfter-hours calls: a simple plan for small businessesDecide what counts as urgent, where those calls go and what everyone else hears, so every after-hours caller gets an answer.3 min readPhones and callsA 20-minute daily routine for returning missed callsA simple routine for clearing messages and calling back the right people first, whatever your messages come from.2 min read